Shipping Policy

Last Updated: June 27, 2026

At Henexora, we are committed to delivering your order as quickly and safely as possible. Please review our shipping policy below.

Order Processing

• Orders are processed within 1–3 business days after payment is confirmed.

• Orders are processed Monday through Friday, excluding public holidays.

• Once your order has been shipped, you will receive a confirmation email with tracking information (where available).

Shipping Costs

Shipping costs are calculated at checkout based on your delivery location.

From time to time, we may offer free shipping promotions. These offers will be clearly displayed on our website.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email (if tracking is available for your shipment). Please allow up to 48 hours for tracking information to update.

Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, or import fees imposed by your country's customs authorities. These charges are the responsibility of the customer.

Incorrect Shipping Information

Please ensure your shipping address is accurate before completing your order. Henexora is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date. We will work with the shipping carrier to investigate and help resolve the issue.

Delays

While we strive to process and ship orders promptly, delays may occasionally occur due to factors beyond our control, including severe weather, customs inspections, or carrier disruptions. We appreciate your patience and understanding.

Contact Us

If you have any questions about your order or our shipping policy, please contact our customer support team.

Email: Henexora@gmail.com

We are happy to assist you and will respond as quickly as possible.